This Privacy Policy explains how gojockpot collects, uses, stores, and protects the personal information of members across the Philippines. By registering an account or using any part of the platform, you agree to the practices described here. Please read this page carefully so you understand your rights and how your data is handled.
When you register on gojockpot, we collect basic personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that your account is linked to a real, identifiable individual. We may also request a government-issued ID or other supporting documents during the Know Your Customer (KYC) verification process, which is a standard requirement for licensed gaming platforms operating in the Philippines. Providing accurate information is your responsibility as a member, and any false or misleading details may result in account suspension or closure. All personal data collected at registration is stored securely and used only for the purposes described in this Privacy Policy.
To process deposits and withdrawals in Philippine pesos (PHP), gojockpot collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials directly on our servers — payment processing is handled through secure, third-party payment gateways that comply with applicable data security standards. Transaction records are retained for regulatory and audit purposes as required under Philippine law. This financial data helps us detect and prevent fraudulent activity, verify the source of funds where required, and ensure that payouts are sent to the correct and verified account holder. If you have questions about a specific transaction, you can contact our support team at [email protected] with your account details.
When you access gojockpot through a mobile browser or the downloadable app, we automatically collect certain technical data including your device type, operating system version, browser type, IP address, and general location data derived from your IP. We also collect usage data such as pages visited, features accessed, session duration, and betting or gaming activity on the platform. This information is used to improve platform performance, personalise your experience, troubleshoot technical issues, and ensure the security and integrity of the platform. Usage data helps us understand how members in the Philippines interact with the platform so we can continue to improve the mobile experience. We do not use this data to identify you personally beyond what is necessary for security and service improvement purposes.
If you contact the gojockpot support team by email at [email protected], we retain records of that correspondence including the content of your messages, your email address, and any attachments you provide. These records are used to resolve your query, improve our support processes, and maintain an accurate history of your interactions with the platform. Support records may also be reviewed for quality assurance and training purposes. We do not share the content of your support communications with third parties except where required by law or where necessary to resolve a dispute. If you would like a copy of your support history or wish to have it deleted, you may submit a request to [email protected].
Your personal data is used to create, maintain, and secure your gojockpot account. This includes verifying your identity, processing login requests, managing your account settings, and communicating important account-related updates such as password resets or security alerts. We also use your information to enforce our Terms and Conditions and to ensure that only eligible members aged 21 and above are active on the platform.
Financial data is used exclusively to process your deposits and withdrawals in PHP, verify payment sources, and maintain accurate transaction records. We share only the minimum necessary data with our payment service providers to complete transactions, and those providers are contractually bound to handle your data securely and in accordance with applicable data protection standards.
We use technical and behavioural data to monitor for suspicious activity, detect potential fraud, and protect the integrity of the platform for all members. This includes identifying unusual login patterns, flagging potentially duplicate accounts, and reviewing transactions that fall outside normal activity ranges. Where fraud or abuse is detected, we may suspend an account pending investigation and report the matter to relevant authorities if required by Philippine law.
Aggregated and anonymised usage data helps us understand how members across the Philippines use gojockpot so we can improve navigation, load times, game selection, and the overall mobile experience. We may also use this data to develop new features, refine existing promotions, and tailor content to better serve the needs of our members. No individually identifiable data is used for these analytical purposes without your consent.
As a member of gojockpot based in the Philippines, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.
You have the right to request a copy of the personal data that gojockpot holds about you at any time. Upon receiving a verified request, we will provide you with a summary of the data we hold, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. We aim to respond to access requests within a reasonable timeframe. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive. Submitting your request by email to [email protected] with your account details is the fastest way to initiate this process.
If you believe that any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. This is particularly important for contact details, address information, and identity documents, as inaccurate data can affect your ability to complete withdrawals or pass verification checks. You can update some information directly through your account settings, or contact [email protected] for assistance with changes that require manual review. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate also helps protect you against unauthorised access and ensures that communications reach you reliably.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that certain data must be retained for regulatory, legal, or audit purposes even after an account is closed — for example, transaction records required under Philippine anti-money laundering regulations. Where deletion is not possible for legal reasons, we will inform you of the specific grounds and the retention period that applies. To submit a deletion request, email [email protected] with your account details and the specific data you wish to have removed. We will acknowledge your request and provide a response within a reasonable timeframe.
Where we process your personal data based on legitimate interests — such as for fraud prevention or platform security — you have the right to object to that processing if you believe your individual rights and freedoms outweigh our legitimate interests. You also have the right to object to the use of your data for direct marketing purposes at any time, and we will honour such requests without requiring justification. To exercise your right to object, please contact [email protected] clearly stating the processing activity you are objecting to and the reasons for your objection. We will review your request and respond with our decision and the reasoning behind it. If we are unable to comply with your objection, we will explain why the processing must continue.
gojockpot does not sell your personal data. We only share it where strictly necessary to operate the platform and comply with legal obligations.
We share the minimum necessary financial data with licensed payment processors to complete your PHP deposits and withdrawals. These providers are bound by strict data security agreements and are not permitted to use your data for any other purpose.
Where required by Philippine law or by the relevant gaming regulatory authority, we may be obligated to disclose certain member data. We will always comply with lawful requests from competent authorities and will notify you where permitted by law if your data has been disclosed.
We work with carefully selected technology and infrastructure providers to operate the platform. These providers may process limited data on our behalf — for example, for hosting, security monitoring, or customer support tooling — and are contractually required to handle your data in accordance with this Privacy Policy.
If you have any questions about how gojockpot handles your personal data, or if you wish to exercise any of your data rights, our support team is ready to help. You can also visit the FAQ page for quick answers about account management and platform policies.